Hannon Hill is well known for having the best product support in the industry. We do not restrict who can submit a support ticket, nor do we cap the number of inquiries per year. Reach out to us as much as you need and we will do our very best to help.
What's Covered by Our Technical Support Team?
- Product functionality not working as expected
- Questions about product features
- Questions about how to do certain things within the product (how to create a site, for example)
- Questions about product-specific APIs and developer features
Additional Benefits for Cascade Cloud Customers:
- Hassle-free upgrades performed by our team
- Help with outages or performance issues with the software
- Set-up of single sign on using CAS / Shibboleth (available at an additional cost)
We also offer self-serve product documentation to help you quickly find what you need. Please visit our Help Center and Knowledge Base for helpful tips and how-to articles. If you have a great idea for Cascade CMS or Clive, let us know by submitting an idea on our Idea Portal.